All cancellations requested at least 5 days before your program are subject to a 10% bank transaction fee. No refunds will apply for cancellations requested 4 days or less before your program.

Let us know. Only if you send us a letter from the airline or cruise ship company informing about the situation, we will schedule again the same program for any date with a valid certificate for a year or we will give you a 90% refund on the total cost, due to a 10% cancellation charge.

You will be able to enjoy your program during the next 7 days or we will offer a certificate valid for one year + 15% discount on additional bookings.

We know that the security of your card and your personal information confidentiality are very important; therefore, our site is supported by programs like Hacker Safe, Thawte and AMIPCI.

McAfee HackerSafe is a service that searches for websites’ vulnerabilities using automated tools. If the website is approved by these tools, then the hackersafe logo is placed and it will ensure the security of the website towards you and other clients.

Thwate offers exhaustive procedures of authenticity (domain name and identity verification). It also offers codification according to your browser capacity and the codification system of your Server. This will guarantee the privacy of the information between our Server and your browser.

Stands for "Internet Mexican Association" that gathers the companies that are essential for the Internet Industry development in Mexico.

We will take 2 photos when the dolphin kisses you, 1 in the dorsal ride, 1 during the hug and 1 during handshake.

We will take 1 photo when the dolphin kisses you, 1 during the bellyride and 1 during the handshake.

We will take 2 photos when the dolphin kisses you and 1 during handshake.

Yes, ask for them at the photo module.

For safety reasons and our policies, we do not allow cameras in the water nor in the programs’ area.

No, companions are not allowed to take pictures. We have a professional team who will be taking photos of all swimmers during the programs. All photos will be available at the end of the program. Our team will show you where you can check on them so you can choose the ones you like and buy them.

We can’t guarantee that your photos will be in stock, therefore we advise you to buy your souvenir that same day.

1. An official ID with a photo (could be your driving license or passport).
2. A tourist form or F.M.N (generally airlines give you one on board).
3. A valid proof of nationality.
4. Visit http://www.inami.gob.mx/ for more information.

The main requirement to enter Tortola in the British Virgin Islands is a valid passport. However, citizens of some countries will need a visa too. For more information contact the closest British Virgin Island Tourism Office, or Migration Department at (284) 494-3471 or (284) 468-3701 ext. 2538.

If you are visiting Tortola by cruise ship you will have to show a valid passport and cruise ship registration papers at Immigration Office and Customs.

You will need a passport in the first place. On the other hand, citizens of USA, Canada, UK and most countries of the British Commonwealth of Nations do not need a visa to enter the Cayman Islands, however, countries as Jamaica, Colombia, Saudi Arabia and Belarus will need a visa. For more information visit www.immigration.gov.ky

Dolphins have a varied and healthy diet. We give them some kinds of fishes like mackerel, herring, and calamari. A dolphin eats an average of 10 or 22 kg per day.

Dolphins in the wild live from 30 to 35 years, however, under human care they live more than 40 years. There is a record a dolphin that lived 52 years.

There are 32 types of marine dolphins, 5 river dolphins and 6 porpoises.

We have bottlenose dolphins. They have that name because when they have their beak over the water, it resembles a floating bottle.

Dolphins are always alert; they don’t sleep the same way as terrestrial mammals. To "take a nap", dolphins never close their eyes; a part of their brain stays relaxed while the other keeps working, that way they are alert against predators.

Dolphins are marine mammals. The gestation period lasts about 12 months, with a labor of 30 minutes or 3 hours.

Even though they have internal genitalia, it is possible to notice the difference. Males have 2 little grooves –one genital and one anal- under their belly button, with the shape of an exclamation point (!). Females have a small genital-anal groove and two mammal slits, with the shape of a division sign (%).

Our dolphins are used to be close to human beings, plus, you will totally trust in our certified trainers. If you follow all their instructions and carefully treat our dolphins, all of you, guys, will enjoy those moments in the water.

Dolphins are active animals searching always for entertainment. They are curious about humans and playful. Treat them with care and follow all instructions, then everyone will have fun!

Our dolphinariums are 14 ft in depth.

Only for Dolphin Encounter, Discovery Swim and Dolphin Lovers’ programs kids are able to participate when at least 1 year old and must be accompanied by a paying adult till age 7. For the rest of our programs kids must be 6 years old or at least 3’ 11" tall (head-trainer considers onsite capabilities for some activities) and they must be accompanied by a paying adult —18 years old — till age 12.

Not necessarily. Most of our programs are held on a submerged platform in which you stand-up and water covers only the lower part of your body, without the need of swimming.

Bring a bathing suit, cap or hat and biodegradable sunscreen. Sandals or aqua-socks will be useful at the dolphinarium but you will have to take them off while being in the water to protect dolphins from injuries.

You might need it for snacks, tips and lockers deposit. We also have boutiques where you will find great items; you will want to buy a souvenir.

In each of our locations we have available lockers. You will have to leave a deposit that will be given back when you return the key.

Yes, for security reasons, the use of life vests is compulsory for all participants –kids and adults- in all swim with dolphins programs.

No, the responsible adult must be at least 18 years old — legal age in Mexico. Remember that kids 1-6 years old to 2’ 11" tall for Encounter program and kids 6-12 years old to 3’ 11" tall for the rest of our programs must swim with a paying adult —18 years old.